Customer Service

Here you can find answers to the most common questions about our products from brands like ZYN, LOOP, and Pablo, as well as about online orders and everything else related to SNUSIO's e-commerce. If you can't find the information you're looking for, feel free to contact our customer service.

FAQ

What is Nicotine Pouches?

Nicotine pouches, also known as "snus," are small white pouches that contain nicotine but are completely tobacco-free. They offer a discreet and convenient way to consume nicotine without smoke or spit, making them a popular alternative for those looking to avoid traditional cigarettes or tobacco-based snus. Nicotine pouches are placed under the lip and provide a gradual release of nicotine, similar to regular snus. Because they are tobacco-free, they have gained popularity among users seeking a healthier option. Nicotine pouches come in various flavors and nicotine strengths to suit individual preferences.

What do Nicotine Pouches contain?

Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.

Are the Nicotine Pouches available in different flavors?

Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.

How to store Nicotine Pouches?

Our nicotine pouches do not need to be stored in the refrigerator, unlike traditional portion snus. Since the pouches are completely tobacco-free, you can easily take them with you and use them anytime, anywhere, without worrying about special storage requirements.

How to use Nicotine Pouches

How to use nicotine pouches?

To use nicotine pouches, simply place one pouch under your lip, just like with regular snus. The nicotine is gradually released while the pouch is in place, allowing you to enjoy the nicotine kick without needing to spit. Nicotine pouches are discreet and tobacco-free, making them a convenient alternative to traditional snus. Typically, a pouch can be used for up to 30-60 minutes, depending on the flavor and strength.

Can nicotine pouches be reused?

No, nicotine pouches are not meant to be reused. Once the nicotine has been released during use, the pouch is depleted of its effect. For the best experience and to ensure you receive the correct amount of nicotine, it is recommended to dispose of the used pouch and take a new one as needed.

Can you chew nicotine pouches?

No, it is not recommended to chew nicotine pouches. Nicotine pouches are designed to be placed under the lip, where the nicotine is gradually released through the mucous membranes. Chewing the pouches can lead to an unpleasant experience and may not provide the intended effect. For the best results, the pouch should remain still under the lip.

What is the expiration date for nicotine pouches?

ZYN Slim has an expiration date of three months from the manufacturing date. ZYN Mini Dry has an expiration date of 12 months from the manufacturing date. You can find the manufacturing date and expiration date on the bottom of the can.

The expiration date indicates until when the product is expected to maintain its full quality. After the expiration date, you may experience a gradual decrease in the sensory qualities of the product, but it is still usable.

What happens if you accidentally swallow a nicotine pouch?

Nicotine pouches are not meant to be swallowed, but the nicotine and other ingredients in our nicotine pouches are not harmful to adults if ingested in small amounts in the stomach.

Is there any risk associated with using nicotine pouches?

Our nicotine pouches contain nicotine, a highly addictive substance, and are intended only for individuals over 18 years old.

Nicotine can affect blood circulation, increase heart rate, and cause blood vessel constriction. Therefore, individuals with heart problems, such as irregular heartbeat or angina, should avoid all nicotine products, including nicotine pouches. We also advise against using the product during pregnancy or breastfeeding.