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Orders
Here you can find all the information on how to place an order with us. We have made the process simple and quick—just select your products, add them to your cart, and proceed to checkout to complete your purchase. You can easily track your order from confirmation to delivery, and we offer smooth handling of both one-time purchases and subscriptions.
FAQ on Orders
I can’t complete my purchase. What could be the issue?
There can be several reasons why you're unable to complete your purchase. Here are a few tips to help you resolve the issue:
- Refresh your page
- Try using a different browser or device
- Clear your cookies and browsing history
- Make the purchase in private/incognito mode in your browser
I haven't received an order confirmation
Some email clients, such as Hotmail, Live, and Outlook, can have trouble distinguishing between spam and legitimate emails. Please check your spam or junk folder to see if the confirmation ended up there. If it's not in your spam folder, feel free to contact our customer service.
How do you know the buyer is over 18?
To place an order, you need to verify your age – regardless of what you are purchasing. We verify this through your account information with Klarna, and when picking up your package from a post office, you will also need to show proof of age.
This applies where you live in the EU.
How old do I need to be to shop?
Individuals under 18 years of age are not allowed to place an order. To make a purchase, you need to verify your age. We verify your age through our partner Klarna or when you pick up your package at a post office. This is because our nicotine pouches are products intended solely for adults (18 years or older).
Orders made in someone else’s name (forgery) or in any way that could cause SNUSIO financial harm will be reported to the police. If we suspect any irregularities or abuse of our ordering system, SNUSIO reserves the right to deny a purchase.
How much can I order from SNUSIO?
You can order up to 15 rolls of snus on snusio.com. You can choose to add different cans to your order, but the total quantity must not exceed 150 cans.
Why is the product not the same price as when I ordered last time?
Prices on snusio.com are dynamic. This means we strive to set competitive prices that match the market. When we change the price of a product, it’s usually an adjustment that benefits you as a consumer, but in some cases, prices may increase. Therefore, prices can vary from order to order, and your products may not cost the same as when you last ordered.
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Contact Us
You can contact us via email at hello@snusio.com, and we will get back to you as soon as possible.
FAQ
What is Nicotine Pouches?
Nicotine pouches, also known as "snus," are small white pouches that contain nicotine but are completely tobacco-free. They offer a discreet and convenient way to consume nicotine without smoke or spit, making them a popular alternative for those looking to avoid traditional cigarettes or tobacco-based snus. Nicotine pouches are placed under the lip and provide a gradual release of nicotine, similar to regular snus. Because they are tobacco-free, they have gained popularity among users seeking a healthier option. Nicotine pouches come in various flavors and nicotine strengths to suit individual preferences.
What do Nicotine Pouches contain?
Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.
Are the Nicotine Pouches available in different flavors?
Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.
How to store Nicotine Pouches?
Our nicotine pouches do not need to be stored in the refrigerator, unlike traditional portion snus. Since the pouches are completely tobacco-free, you can easily take them with you and use them anytime, anywhere, without worrying about special storage requirements.
How to use Nicotine Pouches
How to use nicotine pouches?
To use nicotine pouches, simply place one pouch under your lip, just like with regular snus. The nicotine is gradually released while the pouch is in place, allowing you to enjoy the nicotine kick without needing to spit. Nicotine pouches are discreet and tobacco-free, making them a convenient alternative to traditional snus. Typically, a pouch can be used for up to 30-60 minutes, depending on the flavor and strength.
Can nicotine pouches be reused?
No, nicotine pouches are not meant to be reused. Once the nicotine has been released during use, the pouch is depleted of its effect. For the best experience and to ensure you receive the correct amount of nicotine, it is recommended to dispose of the used pouch and take a new one as needed.
Can you chew nicotine pouches?
No, it is not recommended to chew nicotine pouches. Nicotine pouches are designed to be placed under the lip, where the nicotine is gradually released through the mucous membranes. Chewing the pouches can lead to an unpleasant experience and may not provide the intended effect. For the best results, the pouch should remain still under the lip.
What is the expiration date for nicotine pouches?
ZYN Slim has an expiration date of three months from the manufacturing date. ZYN Mini Dry has an expiration date of 12 months from the manufacturing date. You can find the manufacturing date and expiration date on the bottom of the can.
The expiration date indicates until when the product is expected to maintain its full quality. After the expiration date, you may experience a gradual decrease in the sensory qualities of the product, but it is still usable.
What happens if you accidentally swallow a nicotine pouch?
Nicotine pouches are not meant to be swallowed, but the nicotine and other ingredients in our nicotine pouches are not harmful to adults if ingested in small amounts in the stomach.
Is there any risk associated with using nicotine pouches?
Our nicotine pouches contain nicotine, a highly addictive substance, and are intended only for individuals over 18 years old.
Nicotine can affect blood circulation, increase heart rate, and cause blood vessel constriction. Therefore, individuals with heart problems, such as irregular heartbeat or angina, should avoid all nicotine products, including nicotine pouches. We also advise against using the product during pregnancy or breastfeeding.