Shipping & Delivery

Shipping & Delivery Information

Welcome to SNUSIO's Shipping & Delivery page! Here, you'll find all the details about our delivery options, timeframes, and tracking methods. At SNUSIO, we prioritize fast and convenient deliveries, ensuring your order reaches you as quickly as possible. Plus, you can easily track your package from our warehouse to your door.


Shipping Options & Delivery Times

European Union (EU)

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–3 business days

North America (NA)

  • Standard Delivery: 4–6 business days
  • Express Delivery: 1–3 business days

Shipping Costs

Inside EU

Shipping fees are calculated based on your order value:

  • Orders under 60 EUR
    • Standard Delivery: 10 EUR
    • Express Delivery: 15 EUR
  • Orders over 60 EUR but under 99 EUR
    • Standard Delivery: 5 EUR
    • Express Delivery: 12 EUR
  • Orders over 99 EUR
    • Standard Delivery: Free
    • Express Delivery: 7 EUR

To North America

Shipping fees are calculated based on your order value:

  • Orders under 60 USD
    • Standard Delivery: 25 USD
    • Express Delivery: 35 USD
  • Orders over 60 USD but under 99 USD
    • Standard Delivery: 20 USD
    • Express Delivery: 30 USD
  • Orders over 99 USD
    • Standard Delivery: 10 USD
    • Express Delivery: 20 USD

Order Tracking

Once your order has been shipped, you will receive a tracking link. You can track your package through the following providers:

  • UPS (Standard & Express Deliveries): Track your package using the UPS tracking link provided in your confirmation email. (https://www.ups.com/)
  • Local Postal Service (PostNord): Track your package via the PostNord tracking system, tracking link provided in your confirmation email. (https://www.postnord.se/)

For buyers outside the European Union (EU)

You, as the customer, are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from snusio.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Sweden may be subject to excise taxes, customs duties, and fees levied by the local country and/or jurisdiction. The recipient of an international shipment may be subject to such excise taxes, customs duties and fees, which are levied once a shipment reaches your country and/or your delivery address. It is the customer’s responsibility to report and remit these taxes. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Where can we deliver in the US?

Until further notice, we will no longer be selling and shipping to the following states:

  • Arkansas
  • Georgia
  • Massachusetts
  • Vermont
  • Washington, D.C.
    + these U.S territories
  • Micronesia
  • Guam
  • Puerto Rico

Within the following states, we cannot ship to specific counties:

  • California (all products): San Francisco County
  • Colorado (all products): Aspen, Carbondale, Edgewater, Glenwood Springs, Golden, Snowmass Village
  • Illinois (all products): Cook County, River Forest, Skokie
  • Maine (all products): Bangor, Bar Harbor, Brunswick, Portland, South Portland
  • Minnesota (all products): Arden Hills, Bloomington, Brown's Valley, Edina, Golden Valley, Mendota Heights, Moorhead, Richfield, Traverse County, Wheaton (Lush only): New Hope, Nobles County, Robbinsdale, St. Louis Park
  • North Dakota (Lush only): Cando, Linton
  • Ohio (all products): Grandview Heights, Bexley (Lush only): Columbus, Toledo
  • Oregon (all products): Multnomah County

Unclaimed Packages

If your package is delivered to a pick-up point (via UPS or Local Postal Service) and is not collected within 7 days, it will be returned to SNUSIO. In such cases, a fee of 30 EUR will be charged to cover administration, shipping, return shipping, and handling costs.

Please note: Unclaimed packages are not considered an exercise of the right of withdrawal.


Questions About Your Order?

If your order hasn’t been delivered within the expected timeframe or if you have any other concerns, don’t hesitate to contact our customer service team. We're here to help!

FAQ

What is Nicotine Pouches?

Nicotine pouches, also known as "snus," are small white pouches that contain nicotine but are completely tobacco-free. They offer a discreet and convenient way to consume nicotine without smoke or spit, making them a popular alternative for those looking to avoid traditional cigarettes or tobacco-based snus. Nicotine pouches are placed under the lip and provide a gradual release of nicotine, similar to regular snus. Because they are tobacco-free, they have gained popularity among users seeking a healthier option. Nicotine pouches come in various flavors and nicotine strengths to suit individual preferences.

What do Nicotine Pouches contain?

Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.

Are the Nicotine Pouches available in different flavors?

Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.

How to store Nicotine Pouches?

Our nicotine pouches do not need to be stored in the refrigerator, unlike traditional portion snus. Since the pouches are completely tobacco-free, you can easily take them with you and use them anytime, anywhere, without worrying about special storage requirements.

How to use Nicotine Pouches

How to use nicotine pouches?

To use nicotine pouches, simply place one pouch under your lip, just like with regular snus. The nicotine is gradually released while the pouch is in place, allowing you to enjoy the nicotine kick without needing to spit. Nicotine pouches are discreet and tobacco-free, making them a convenient alternative to traditional snus. Typically, a pouch can be used for up to 30-60 minutes, depending on the flavor and strength.

Can nicotine pouches be reused?

No, nicotine pouches are not meant to be reused. Once the nicotine has been released during use, the pouch is depleted of its effect. For the best experience and to ensure you receive the correct amount of nicotine, it is recommended to dispose of the used pouch and take a new one as needed.

Can you chew nicotine pouches?

No, it is not recommended to chew nicotine pouches. Nicotine pouches are designed to be placed under the lip, where the nicotine is gradually released through the mucous membranes. Chewing the pouches can lead to an unpleasant experience and may not provide the intended effect. For the best results, the pouch should remain still under the lip.

What is the expiration date for nicotine pouches?

ZYN Slim has an expiration date of three months from the manufacturing date. ZYN Mini Dry has an expiration date of 12 months from the manufacturing date. You can find the manufacturing date and expiration date on the bottom of the can.

The expiration date indicates until when the product is expected to maintain its full quality. After the expiration date, you may experience a gradual decrease in the sensory qualities of the product, but it is still usable.

What happens if you accidentally swallow a nicotine pouch?

Nicotine pouches are not meant to be swallowed, but the nicotine and other ingredients in our nicotine pouches are not harmful to adults if ingested in small amounts in the stomach.

Is there any risk associated with using nicotine pouches?

Our nicotine pouches contain nicotine, a highly addictive substance, and are intended only for individuals over 18 years old.

Nicotine can affect blood circulation, increase heart rate, and cause blood vessel constriction. Therefore, individuals with heart problems, such as irregular heartbeat or angina, should avoid all nicotine products, including nicotine pouches. We also advise against using the product during pregnancy or breastfeeding.