Shipping & Delivery

Shipping & Delivery Information

Welcome to SNUSIO's Shipping & Delivery page! Here, you'll find all the details about our delivery options, timeframes, and tracking methods. At SNUSIO, we prioritize fast and convenient deliveries, ensuring your order reaches you as quickly as possible. Plus, you can easily track your package from our warehouse to your door.


Shipping Costs Inside EU

We offer both Standard and Express delivery options. Shipping fees are calculated based on your order value:

Orders under 60 EUR

  • Standard Delivery (2–5 days): 10 EUR
  • Express Delivery (1–2 days): 15 EUR

Orders over 60 EUR but under 99 EUR

  • Standard Delivery (2–5 days): 5 EUR
  • Express Delivery (1–2 days): 12 EUR

Orders over 99 EUR

  • Standard Delivery (2–5 days): Free
  • Express Delivery (1–2 days): 7 EUR

Shipping Costs to North America

We offer both Standard and Express delivery options. Shipping fees are calculated based on your order value:

Orders under 60$

  • Standard Delivery (4-6 days): 25$
  • Express Delivery (2-3 days): 35$

Orders over 60$ but under 99$

  • Standard Delivery (4-6 days): 20$
  • Express Delivery (2-3 days): 30$

Orders over 99$

  • Standard Delivery (4-6 days): 15$
  • Express Delivery (2-3 days): 25$

For buyers outside the European Union (EU)

You, as the customer, are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from snusio.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Sweden may be subject to excise taxes, customs duties, and fees levied by the local country and/or jurisdiction. The recipient of an international shipment may be subject to such excise taxes, customs duties and fees, which are levied once a shipment reaches your country and/or your delivery address. It is the customer’s responsibility to report and remit these taxes. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Delivery Time In EU

We aim to deliver your orders promptly and reliably. Here are the expected delivery timeframes:

  • Standard Delivery: 2–5 business days from delivery
  • Express Delivery: 1–2 business days from delivery

Delivery Time North America

  • Standard Delivery: 4-6 business days from delivery
  • Express Delivery: 2-3 business days from delivery

Order Tracking

You can easily track your order with the delivery provider. Depending on the shipping method you choose, you'll receive a tracking link once your package has been shipped.

  • UPS Standard & Express: Follow the tracking link in your confirmation email to monitor your package's journey.
  • Local Postalservice: Used for smaller orders and is sent by envelope, no tracking available. 

What Happens If I Don’t Pick Up My Package?

If your package is delivered to a pick-up point (via UPS) and not collected within 7 days, it will be returned to SNUSIO. In such cases, a fee of 30 EUR will be charged to cover costs related to administration, shipping, return shipping, and handling.

Please note: Unclaimed packages are not considered an exercise of the right of withdrawal.


Questions About Your Order?

If your order hasn’t been delivered within seven business days or if you have any other concerns, don’t hesitate to contact our customer service team. We're here to help!

FAQ

What is Nicotine Pouches?

Nicotine pouches, also known as "snus," are small white pouches that contain nicotine but are completely tobacco-free. They offer a discreet and convenient way to consume nicotine without smoke or spit, making them a popular alternative for those looking to avoid traditional cigarettes or tobacco-based snus. Nicotine pouches are placed under the lip and provide a gradual release of nicotine, similar to regular snus. Because they are tobacco-free, they have gained popularity among users seeking a healthier option. Nicotine pouches come in various flavors and nicotine strengths to suit individual preferences.

What do Nicotine Pouches contain?

Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.

Are the Nicotine Pouches available in different flavors?

Our nicotine pouches contain, among other things, nicotine, flavorings, sweeteners, pH adjusters, and fillers. All added ingredients are approved for food safety. Our nicotine pouches come in various flavors and strengths, so you can always find one that suits your preferences. The complete ingredient list is available here on the website for each product or on the bottom label of each product.

How to store Nicotine Pouches?

Our nicotine pouches do not need to be stored in the refrigerator, unlike traditional portion snus. Since the pouches are completely tobacco-free, you can easily take them with you and use them anytime, anywhere, without worrying about special storage requirements.

How to use Nicotine Pouches

How to use nicotine pouches?

To use nicotine pouches, simply place one pouch under your lip, just like with regular snus. The nicotine is gradually released while the pouch is in place, allowing you to enjoy the nicotine kick without needing to spit. Nicotine pouches are discreet and tobacco-free, making them a convenient alternative to traditional snus. Typically, a pouch can be used for up to 30-60 minutes, depending on the flavor and strength.

Can nicotine pouches be reused?

No, nicotine pouches are not meant to be reused. Once the nicotine has been released during use, the pouch is depleted of its effect. For the best experience and to ensure you receive the correct amount of nicotine, it is recommended to dispose of the used pouch and take a new one as needed.

Can you chew nicotine pouches?

No, it is not recommended to chew nicotine pouches. Nicotine pouches are designed to be placed under the lip, where the nicotine is gradually released through the mucous membranes. Chewing the pouches can lead to an unpleasant experience and may not provide the intended effect. For the best results, the pouch should remain still under the lip.

What is the expiration date for nicotine pouches?

ZYN Slim has an expiration date of three months from the manufacturing date. ZYN Mini Dry has an expiration date of 12 months from the manufacturing date. You can find the manufacturing date and expiration date on the bottom of the can.

The expiration date indicates until when the product is expected to maintain its full quality. After the expiration date, you may experience a gradual decrease in the sensory qualities of the product, but it is still usable.

What happens if you accidentally swallow a nicotine pouch?

Nicotine pouches are not meant to be swallowed, but the nicotine and other ingredients in our nicotine pouches are not harmful to adults if ingested in small amounts in the stomach.

Is there any risk associated with using nicotine pouches?

Our nicotine pouches contain nicotine, a highly addictive substance, and are intended only for individuals over 18 years old.

Nicotine can affect blood circulation, increase heart rate, and cause blood vessel constriction. Therefore, individuals with heart problems, such as irregular heartbeat or angina, should avoid all nicotine products, including nicotine pouches. We also advise against using the product during pregnancy or breastfeeding.